Professional Burnout Among Social Workers and Gender-Based Violence

Alisa Bicoku and Sabina Belshaku
Lecture

Abstract

Burnout, a form of psychological and emotional exhaustion, is a significant concern for social workers, particularly those working with female survivors of gender-based violence. Exposure to the traumatic experiences and histories of survivors can lead to emotional strain, reduced job satisfaction, and diminished professional effectiveness. Preventive supervision and structured reflective practices are essential for mitigating burnout and supporting social workers’ well-being. This study employs a qualitative ethnographic approach to explore how public institutions in Albania monitor and manage burnout among social workers in women’s shelters. The National Center for the Treatment of Victims of Domestic Violence, the only state-run shelter for abused women in Albania, was selected as a case study. A purposive sample of 25 participants, including social workers and shelter staff, engaged in focus groups, semi-structured interviews, and case study assessments. Findings highlight the impact of personal, organizational, and social factors on professional burnout and emphasize the importance of proactive support mechanisms. Results indicate that ongoing training, reflective supervision, and structured professional development activities enhance staff awareness, improve skills, increase resilience, and strengthen capacity to provide effective services to survivors. The study also underlines the broader implications for institutional policies, demonstrating that supporting social workers directly contributes to improved outcomes for service users. These insights are relevant for policymakers, social work practitioners, and institutions aiming to improve the quality, sustainability, and impact of services for victims of gender-based violence in Albania and similar contexts. By prioritizing professional well-being and structured support, organizations can better ensure the safety, empowerment, and reintegration of survivors while maintaining a healthy and effective workforce

Presentation